|   Presenting information in a clear, concise, and appealing way

business applications   consumer applications   web sites

Oracle (2009-Present) Managed Cloud Services Applications providing transparency to Oracle customers, improved efficiencies and automation to delivery teams, and insightful analytics for all consumers to understand how Managed Cloud Services is performing as a business. Product Design Strategy Distributed UX Project Management Responsive Design for Cross Platform/Media Consumption Native iPad Application Design Data Visualilzation Contextual Inquiry Persona Design

Intuit (2006-2009) Electronic Payment Processing Innovative bankcard and electronic check processing solutions, including customer-facing as well as back office and support applications. Strategic Design Planning Heuristic Evaluations and Cognitive Walkthroughs Detailed UI Specifications ( QuickBooks Merchant Service Processing UI Spec Excerpt) Low/Hi-Fi Prototyping ( Merchant Payment Service Sign-On Flow) Call Center Workflow Automation (Sample Use Cases) "Design for Delight" Guidelines

Mitratech (2003-2006) Matter, Claim and Risk Management Platform Solutions that help clients acquire, manage, and integrate the complex information, such as Corporate Legal Matter Management, Claims Processing and Administration, and make that information available for processing across the enterprise in the day to day transaction of business. User Requirements Functional Specifications Workflow Modelling (Excerpt) Internationalization Guidelines and Localization Tools (Excerpt) Accessibility Standards (Excerpt) Field Trip Reports UI Specifications Usability Evaluations

FutureTrade (2002-2003) Electronic Applications for Institutional Traders Web Allocations UI Specification (Extract) Web Allocations: Prototype - click 'Log on' button Peg Orders UI Specification (Excerpt) Usability Evaluation